Refund policy

Refund & Return Policy

At Skin CEO Shop, your satisfaction is our top priority. We are committed to providing authentic, high-quality skincare and beauty products. Due to the nature of our products and our commitment to maintaining the highest hygiene and safety standards, please review our policy below.

No Returns or Exchanges – Hygiene Policy

For the safety and well-being of all our customers, we do not accept returns or exchanges on any skincare, beauty, personal care, or cosmetic products once they have been delivered and accepted.

Inspection Upon Delivery

We strongly encourage you to inspect your order at the time of delivery before accepting it.

If you notice that:

* The package is damaged.
* You received the wrong item(s).
* An item appears defective or damaged.

Please reject the order while the delivery representative is still present. The rejected order will be returned to us for review.

Delivery Issues

If you experience any issue with your order, please contact us as soon as possible so we can assist you promptly.

WhatsApp: +201222761155
Email: hello@skinceoeg.com

Eligible Refunds

A full refund will be issued only if:

* The order is rejected upon delivery due to verified damage.
* The wrong product was delivered.
* The order cannot be fulfilled due to an error on our side.

Once the returned order has been received and inspected, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card issuer may require additional processing time.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

* Opened or accepted skincare, beauty, cosmetic, or personal care products.
* Custom-made or personalized products.
* Promotional gifts or free items.
* Sale or clearance items.
* Gift cards.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned because of an incorrect address, incomplete address, or an unreachable recipient, additional shipping charges may apply before the order can be shipped again.

Need Help?

If you have any questions about this policy or have not received your refund within 15 business days after your returned order has been approved, please contact us:

WhatsApp: +20122 276 1155
Email: hello@skinceoeg.com